Return & Refund Policy
Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received.

Non-warranty scope:

1) Damage caused by transportation or loading and unloading during return or replacement or repair.

2) Product damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. And other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare.

3) Product faults or damage due to improper installation, use, or maintenance, is excluded from warranty coverage.

4) The warranty period has expired.

there will not be any refund or warranty on Non-Warranty Scope. Case Zone will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 3 working day after the confirmation.

Please return your purchase to the following address:


Case Zone Office/Warehouse

No 1-87 Megamall Penang 2828, Jalan Bandar Perai Jaya, 13600 Seberang Jaya, Penang

Please contact us at [email protected] or +6010-2266596 if you have any questions or doubts.